Frequently Asked Questions
To track your order, please use the tracking portal
The estimated delivery time for any order placed before 1 PM on weekdays is approximately 5 business days, depending on the delivery area. Please note that customs procedures may sometimes delay delivery. It is therefore important to follow the information provided by the carrier to stay informed about the progress of your order.
Items purchased online can be delivered to 180+ countries worldwide.
Americas :
Antigua & Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Brazil
British Virgin Islands
Canada
Cayman Islands
Chile
Colombia
Costa Rica
Dominica
Dominican Republic
Ecuador
El Salvador
Falkland Islands
French Guiana
Greenland
Grenada
Guadeloupe
Guatemala
Guyana
Honduras
Jamaica
Martinique
Mexico
Montserrat
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Saint Kitts & Nevis
Saint Lucia
Saint Vincent & the Grenadines
Suriname
Trinidad & Tobago
United States of America
US Virgin Islands
Uruguay
Venezuela
Saint Barthelemy
Saint Martin
Europe :
Albania
Andorra
Austria
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Guernesey
Hungary
Iceland
Ireland (Republic of)
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
North Macedonia
Norway
Portugal
Romania
San Marino
Serbia
Slovak Republic
Slovenia
Spain
Sweden
Switzerland
Vatican City State (Holy See)
Asia / Oceania :
American Samoa
Australia
Brunei
China
Cook Islands
Fiji
French Polynesia
Guam
Hong Kong
India
Indonesia
Japan
Kiribati
Macau
Malaysia
Marshall Islands
Nauru
New Caledonia
New Zealand
Niue
Northern Mariana Islands
Oman
Palau
Papua New Guinea
Philippines
Samoa
Singapore
Solomon Islands
South Korea
Taiwan
Thailand
Tonga
Tuvalu
United Arab Emirates
Vanuatu
Vietnam
Africa :
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cape Verde
Cameroon
Cote d’Ivoire (Ivory Coast)
Djibouti
Egypt
Equatorial Guinea
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Kenya
Lesotho
Madagascar
Malawi
Mauritania
Mauritius
Mayotte
Morocco
Mozambique
Namibia
Reunion
Rwanda
Sao Tome & Principe
Senegal
Seychelles
Sierra Leone
South Africa
Swaziland
Tanzania
Togo
Tunisia
Zambia
Zimbabwe
Sometimes DHL Express may require additional information or documents from the recipient to proceed with customs clearance. We invite you to contact them first.
If your package remains stuck, please write to us at arthur@faurelepage.com
