Frequently Asked Questions
To track your order, please use the tracking portal
The estimated delivery time for any order placed before 1 PM on weekdays is approximately 5 business days, depending on the delivery area. Please note that customs procedures may sometimes delay delivery. It is therefore important to follow the information provided by the carrier to stay informed about the progress of your order.
The estimated delivery time for any order placed before 1:00 PM on weekdays is approximately 5 business days, depending on the delivery area. Please note that customs procedures may sometimes delay delivery. It is therefore important to follow the information provided by the carrier to stay informed about the progress of your order.
Items purchased online are delivered to 140 countries worldwide:
Americas:
Antigua and Barbuda (USD)
Argentina (USD)
Bahamas (USD)
Barbados (USD)
Belize (USD)
Canada (USD)
Chile (USD)
Dominica (USD)
United States (USD)
Grenada (USD)
Guadeloupe (EUR)
Guatemala (USD)
Guyana (USD)
French Guiana (EUR)
Greenland (EUR)
Honduras (USD)
Jamaica (USD)
Martinique (EUR)
Mexico (USD)
Panama (USD)
Paraguay (USD)
Peru (USD)
Dominican Republic (USD)
Suriname (USD)
Trinidad and Tobago (USD)
Europe:
Albania (EUR)
Germany (EUR)
Andorra (EUR)
Armenia (EUR)
Austria (EUR)
Belgium (EUR)
Bosnia and Herzegovina (EUR)
Bulgaria (EUR)
Cyprus (EUR)
Croatia (EUR)
Denmark (EUR)
Spain (EUR)
Estonia (EUR)
Finland (EUR)
France (EUR)
Georgia (EUR)
Gibraltar (EUR)
Greece (EUR)
Guernsey (EUR)
Hungary (EUR)
Faroe Islands (EUR)
Ireland (EUR)
Iceland (EUR)
Italy (EUR)
Jersey (EUR)
Latvia (EUR)
Liechtenstein (EUR)
Lithuania (EUR)
Luxembourg (EUR)
North Macedonia (EUR)
Malta (EUR)
Moldova (EUR)
Monaco (EUR)
Norway (EUR)
Netherlands (EUR)
Poland (EUR)
Portugal (EUR)
Czech Republic (EUR)
Romania (EUR)
United Kingdom (GBP)
San Marino (EUR)
Serbia (EUR)
Slovakia (EUR)
Slovenia (EUR)
Sweden (EUR)
Switzerland (EUR)
Vatican City (EUR)
Middle East:
Saudi Arabia (USD)
Bahrain (USD)
United Arab Emirates (USD)
Israel (USD)
Jordan (USD)
Kuwait (USD)
Lebanon (USD)
Qatar (USD)
Oman (USD)
Asia / Oceania:
Australia (USD)
Brunei (USD)
Cambodia (USD)
China (USD)
South Korea (KRW)
Fiji (USD)
Hong Kong SAR (USD)
Japan (JPY)
Macao SAR (USD)
Malaysia (USD)
Niue (EUR)
Nauru (USD)
New Zealand (USD)
Papua New Guinea (USD)
Samoa (USD)
Singapore (USD)
Taiwan (USD)
Thailand (USD)
Tonga (USD)
Vietnam (USD)
Africa:
South Africa (USD)
Algeria (USD)
Benin (USD)
Botswana (USD)
Burkina Faso (USD)
Burundi (USD)
Cameroon (USD)
Cape Verde (USD)
Ivory Coast (USD)
Djibouti (USD)
Egypt (USD)
Gabon (USD)
Gambia (EUR)
Ghana (USD)
Equatorial Guinea (USD)
Kenya (USD)
Lesotho (USD)
Madagascar (USD)
Malawi (USD)
Morocco (EUR)
Mauritius (EUR)
Mauritania (USD)
Mayotte (EUR)
Mozambique (USD)
Namibia (USD)
Réunion (EUR)
Rwanda (USD)
São Tomé and Príncipe (USD)
Senegal (EUR)
Seychelles (USD)
Sierra Leone (USD)
Tanzania (USD)
Togo (USD)
Tunisia (USD)
Zambia (USD)
Sometimes DHL Express may require additional information or documents from the recipient to proceed with customs clearance. We invite you to contact them first.
If your package remains stuck, please write to us at arthur@faurelepage.com
or call us at +33 (0)6 47 32 03 39, providing your tracking number.
