Frequently Asked Questions
When your companion is resting between missions, we advise storing it in its original Maison dust bag. To help it maintain its impeccable silhouette, you may gently fill the interior with tissue paper. We recommend keeping it in a temperate, dry environment, away from direct sunlight and artificial heat sources.
To preserve the radiance of your item, we recommend gently wiping the Scale Canvas (Toile Écaille) with a soft, slightly damp cloth. Please avoid using any solvents, leather lotions, or abrasive chemicals on the canvas, as they may compromise its finish. For the leather trim, simply buff it gently with a dry, lint-free cloth. For more detailed guidance on maintaining your piece, we warmly invite you to visit our Product Care page.
A: While our creations are crafted for the “battles” of daily life, we recommend protecting them from prolonged exposure to heavy rain and abrasive surfaces. Additionally, please be particularly mindful of hand sanitizers, perfumes, and cosmetics, as their chemical composition can permanently alter both the canvas and the leather details. To discover all of our recommendations for preserving your companion, please consult our Product Care page.
Every creation from the Maison is designed to be an unwavering companion. To guarantee its longevity, we subject the structural integrity of our pieces to demanding protocols at the Centre Technique du Cuir (CTC) before they join our arsenal. From intensive abrasion tests on the leather and canvas to multiple cycles of stress-testing on the straps, these rigorous trials recreate the most demanding conditions of daily use. Alongside strict colorfastness checks on our edge dyeing, we ensure every material is tested to its absolute limits. It is thisrelentless pursuit of excellence that guarantees your piece will remain adurable and elegant companion for years to come. To discover the absolutecommitment to quality that goes into every structural detail, you can watch ourrigorous testing protocols in action on our Savoir-Faire page.
To ensure our creations are true allies that withstand the test of time, our signature Scale Canvas (Toile Écaille) undergoes rigorous testing at the Centre Technique du Cuir (CTC). This includes intensive abrasion and flexion tests over thousands of cycles to replicate daily friction against clothing and repeated folding. You can be assured that the canvas is crafted to retain its original shine, suppleness, and structural integrity year after year.
To perfectly complement our resilient Scale Canvas, we carefully select premium full-grain leathers for the handles, straps, and structural trims. These leathers are chosen for their suppleness, strength, and ability to age beautifully over time, reflecting the luxury standards of the Maison.
Many of our companions feature adjustable straps. I invite you to review the specific product page for detailed information on the item you desire.
The measurements provided refer to the base of the creation.
Our signature canvas is highly durable and water-resistant, designed to withstand the
“battles” of daily life. However, to preserve the vibrancy of the print and the leather trim, we
recommend avoiding prolonged exposure to heavy rain or abrasive surfaces.
The Maison constantly refines its silhouettes. For our iconic Daily Battle, we have
transitioned to more intuitive sizing. If you previously owned a size 32 or 37, I would be
delighted to help you find its modern equivalent (35 or 41) based on your daily essentials.
While this is unfortunately not possible for every item yet, our artisans are continuously
working to expand our hot stamping service to as many small leather goods as possible. We
appreciate your understanding as we refine our offerings.
If the option does not appear, it indicates that this particular silhouettes design is not
currently eligible for that specific type of personalization.
Absolutely. We offer several ways to make your piece a unique weapon of seduction. You
may choose our artisanal hot stamping for your initials, or adorn your bag with our Initial and
Seduction Medals. You may also personalize your Belts by selecting the buckle of your
choice. Please note that personalized items are crafted uniquely for you, making them a final
sale, and require additional lead time for our artisans.
Import duties and taxes may apply upon receipt of international orders.
These duties & taxes are beyond Global-E’s control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
Country/location of origin of the purchased product
Local VAT rates
Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Global-E’s guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!
All you need to do is prepay the duties at the checkout.
If prepayment is supported for your order, then you will be quoted as follows:
“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes.
Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
Please note that any inspections and fees applied on imports to your country/location are beyond Global-E’s control, should you decide not to prepay your taxes during checkout.
We accept all major debit and credit cards such as Visa, MasterCard, American Express.
During the checkout process, the supported payment methods are displayed on screen.
To track your order, please use the tracking portal
If you prepaid your duties & taxes at checkout, your order is covered by Global-E’s ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.
a) If you have not paid the invoice for additional charges, please do not – please contact Fauré Le Page customer service and they will handle the issue directly with Global-E and the shipping partner.
b) If you have paid this invoice, please send us a copy of the receipt and contact Fauré Le Page customer service; they will coordinate with Global-E to issue a full refund.
International orders are subject to Global-e’s terms of sale, while still respecting your local consumer rights, which remain applicable under your country’s legislation.
Global-e is the service that allows us to deliver your orders worldwide with ease. It handles currency conversion, taxes, and international shipping.
We provide the return label, but it is the customer's responsibility to drop off the package at a DHL service point or to contact DHL directly to schedule a pickup. You can check the DHL website to locate a service point.
The estimated delivery time for any order placed before 1 PM on weekdays is approximately 5 business days, depending on the delivery area. Please note that customs procedures may sometimes delay delivery. It is therefore important to follow the information provided by the carrier to stay informed about the progress of your order.
For your protection, our payment system may trigger an alert. We request a photo ID and, if necessary, a document verifying your billing address to complete the verification. All documents are handled confidentially and are deleted once the order has been processed.
For online orders, VAT refunds are not possible. Only purchases made in person at our stores in France may be eligible for tax-free shopping.
You can place your order as a guest. By choosing this option, you will not have access to a customer account and will need to track your order via the shipping email.
You can decide, at any time, to create your account using the email address used for your order. You will then have access to your past order history associated with that same email address.
You can manage the use of your data directly from your customer account. To do so:
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Log in to your account.
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Go to the "My Profile" section.
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In the "Marketing" section, select "I refuse the use of my email address and data for marketing purposes."
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Click "Save" to confirm your choice.
Your decision will be applied immediately, and your data will not be used for commercial purposes.
You can also request this change by email at arthur@faurelepage.com
Creating your account allows you to track your online order directly and access your purchase history and personalized offers. You will also be able to manage your personal information.
To change the language of your newsletters, simply:
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Log in to your customer account.
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Go to the "My Profile" section.
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In the "language choice for communications you will receive" section, select French or English.
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Save your changes.
You will then receive all communications in the chosen language.
You can also request the change by email at arthur@faurelepage.com.
Please make sure you are logged in with the same email address on which you received your invitation to the exclusive pre-sale. Access is personal and will not work with a different email address.
Online offers are valid exclusively for purchases made on our official online store. In-store offers are only valid at participating retail locations.
Unless otherwise stated, offers can be combined with other advantages or benefits.
We invite you to subscribe to our newsletter via the footer of our website or through your customer account, and to follow our official channels, so that you can be among the first to discover our latest offers and exclusive campaigns.
Offers are valid only during the defined periods and cannot be applied retroactively.
Each year, Maison Fauré Le Page unveils two main collections: Spring/Summer and Fall/Winter. Alongside these, we occasionally introduce limited editions and exclusive pieces to our online arsenal throughout the year, celebrating our artisans' continuous creativity.
While we truly appreciate your admiration for our past creations, items from limited editions or past collections are unfortunately not available for special order once the designated materials have been exhausted. This ensures the absolute rarity of our limited pieces.
The authentication of our creations requires meticulous inspection and can only be carried out in person at one of our official boutiques.
Please note that presenting your proof of purchase is essential to benefit from our after-sales services. These services are exclusively reserved for items acquired in our official boutiques or on our website, ensuring the authenticity and exceptional quality of the pieces we handle.
Fauré Le Page creations are designed in Paris and crafted in France, Spain, and Italy. We select these specific workshops for their historic excellence and unparalleled artisanal expertise, ensuring every piece is crafted with the utmost care.
Screen printing is a demanding artisanal technique that involves applying inks successively, pigment by pigment, through a fabric stretched over a frame. At Fauré Le Page, each of the five ink passes requires millimeter-perfect adjustments to reveal the brilliance of our scales and the depth of our pigments. This legacy of craftsmanship brings our creations to life with vivid, intense colors, exemplifying our dedication to timeless style and precision.
Our canvases are the result of exclusive craftsmanship. Woven from premium cotton and
linen threads, they are delicately coated to enhance durability and flexibility. It is upon this
refined canvas that our signature scale pattern is applied with precision using traditional
screen printing, carried out in France.
Click on Forgot Password, then enter your email address and confirm.
We will send you an email to reset your password if we have found an account linked to your email.
If you did not receive a password reset email, please check that the email address you entered is associated with an existing account.
In the "My Orders" section of your account, you can track your order and check its status.
Once the order has been prepared for shipment, unfortunately we can no longer cancel or modify it.
If you wish to return an item, you can do so within 30 days of receipt via the “My Account / My Orders” section on our website or directly through our returns portal.
We invite you to join our exclusive waitlist by clicking the "Get on the Waiting List" button
on the unavailable item’s page. We would be delighted to send you a personal message the
moment it returns to our arsenal.
Yes, your payment is fully secure. All transactions are encrypted and processed by our certified payment providers (such as Shopify Payments, PayPal, or your bank), in accordance with international security standards (PCI DSS). Your banking information is never shared with Fauré Le Page nor stored on our servers.
Items purchased online can be delivered to 180+ countries worldwide.
Americas :
Antigua & Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Brazil
British Virgin Islands
Canada
Cayman Islands
Chile
Colombia
Costa Rica
Dominica
Dominican Republic
Ecuador
El Salvador
Falkland Islands
French Guiana
Greenland
Grenada
Guadeloupe
Guatemala
Guyana
Honduras
Jamaica
Martinique
Mexico
Montserrat
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Saint Kitts & Nevis
Saint Lucia
Saint Vincent & the Grenadines
Suriname
Trinidad & Tobago
United States of America
US Virgin Islands
Uruguay
Venezuela
Saint Barthelemy
Saint Martin
Europe :
Albania
Andorra
Austria
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Guernesey
Hungary
Iceland
Ireland (Republic of)
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
North Macedonia
Norway
Portugal
Romania
San Marino
Serbia
Slovak Republic
Slovenia
Spain
Sweden
Switzerland
Vatican City State (Holy See)
Asia / Oceania :
American Samoa
Australia
Brunei
China
Cook Islands
Fiji
French Polynesia
Guam
Hong Kong
India
Indonesia
Japan
Kiribati
Macau
Malaysia
Marshall Islands
Nauru
New Caledonia
New Zealand
Niue
Northern Mariana Islands
Oman
Palau
Papua New Guinea
Philippines
Samoa
Singapore
Solomon Islands
South Korea
Taiwan
Thailand
Tonga
Tuvalu
United Arab Emirates
Vanuatu
Vietnam
Africa :
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cape Verde
Cameroon
Cote d’Ivoire (Ivory Coast)
Djibouti
Egypt
Equatorial Guinea
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Kenya
Lesotho
Madagascar
Malawi
Mauritania
Mauritius
Mayotte
Morocco
Mozambique
Namibia
Reunion
Rwanda
Sao Tome & Principe
Senegal
Seychelles
Sierra Leone
South Africa
Swaziland
Tanzania
Togo
Tunisia
Zambia
Zimbabwe
Sometimes DHL Express may require additional information or documents from the recipient to proceed with customs clearance. We invite you to contact them first.
If your package remains stuck, please write to us at arthur@faurelepage.com
or call us at +33 (0)6 47 32 03 39, providing your tracking number.
You may explore our detailed Care Instructions here:
Care page To preserve the radiance of your companion,
we recommend these essential practices:
- Avoid exposing your piece to direct sunlight, artificial heat sources, or extreme
weather for prolonged periods. - Protect your bag from greasy substances, cosmetics, and hand sanitizers, which can
alter the finish. - When your companion is resting between missions, gently fill the interior with tissue
paper to preserve its impeccable silhouette and store it in its Maison dust bag. - If your creation ever requires a refresh, our workshop would be honored to assist you.
For more specific guidance, please write to us at arthur@faurelepage.com.
Should your companion require a refresh or restoration after a long period of use or an
unexpected accident, please reach out to us at arthur@faurelepage.com. Our workshop
artisans would be delighted to evaluate the piece and offer their expert services.
Fauré Le Page does not offer direct exchanges. If an item does not fully satisfy you, you can request a return within 30 days of receiving your order via our dedicated portal. Once the product is returned, we will process a refund (excluding tax and customs fees). You can then place a new order for the desired item.
For special orders of personalized items made according to customer specifications or highly customized, no return or refund is possible. However, the customer continues to benefit from the legal guarantees provided in Article 12 of the Terms and Conditions of Sale.
You have 30 days from the receipt of your order to submit your online return request. Items to be returned must be sent in their original condition and packaging, unused, with their tags and purchase invoice.
To register your return, please use our dedicated form. This portal will provide you with the shipping label and, if applicable, the necessary customs documents.
No parcel returned without a prior request made through this form will be accepted.
For returns from countries outside the European Union, the customs declaration attached to the parcel must clearly state that it is a customer return. We recommend using the carrier that handled your original delivery and ensuring that no fees are applied upon receipt. Any parcel subject to fees will be automatically refused.
If the above conditions are met, the refund of the invoiced price of the returned items, as well as the shipping costs paid during the initial order, will be made by credit to the Client’s bank account within a maximum of fourteen (14) days following receipt by Fauré Le Page. Taxes and customs duties paid at the time of the initial order are non-refundable.
Customized items, as well as those made of exotic leathers, cannot be returned or refunded. However, the Client still benefits from the legal guarantees provided for in Article 12 of the General Terms and Conditions of Sale.
In accordance with our General Terms and Conditions of Sale, Fauré Le Page will not issue a refund for any item that is returned after the deadline, incomplete (e.g. missing accessories), damaged, or soiled. Orders with charges to be paid upon reception of the package will be automatically declined.
Refunds are issued within 14 working days of receipt and inspection of the item(s) returned.
We take the upmost care in crafting our Scale (Ecailles) canvas, selecting leathers and creating our collections. In the exceptionally rare event that you encounter a manufacturing defect, please report the issue to us via email at arthur@faurelepage.com and attach photos of your item. We will get back to you as soon as possible.
We invite you to consult our store locator to find the complete list of Fauré Le Page boutiques. To check the availability of an item in-store, you can contact the boutique directly. You can also contact our Fauré Le Page advisors at arthur@faurelepage.com
Subscribe to our Newsletter at the footer of our website or directly through your customer account.
To exercise your right of withdrawal, Fauré Le Page includes an unsubscribe link in the footer of each newsletter.
You can also exercise this right by writing to arthur@faurelepage.com
or directly through your customer account under the “My Profile” tab.
You will then receive a confirmation of your unsubscription.
The majority of our current creations are presented on our website. However, to maintain a sense of discovery, certain exclusive pieces may only be found within our physical boutiques. Likewise, we occasionally unveil rare editions and exclusive pre-releases that are strictly reserved for our online clientele. We warmly invite you to subscribe to our newsletter at the bottom of our homepage to be among the very first to discover these new additions to our arsenal.
While an appointment is not strictly necessary to visit us, we are always at your disposal.
If you seek information about a specific item or wish to confirm its availability prior to your
arrival, we encourage you to call our boutiques directly at your convenience. You may find
their contact details by suing our store locator: our stores
Our collections are available for acquisition on our official website. Should you wish to
experience our creations in person, we invite you to consult our store locator to find a Fauré Le Page boutique near you.
