Frequently Asked Questions
Go to your account and then modify your information in the section of your choice using the "update" button in the middle of your screen.
To delete your account, please send us an email request at arthur@faurelepage.com
Click on "Forgotten password", then enter your email address and confirm. We will send you an email to reset your password.
The contents of your shopping basket are kept for 14 days, provided you don’t delete your browsing history and that you use the same browser with cookies enabled. We recommend creating an account and staying logged in so that you never lose out on your favorite items.

In the "My Orders" section of your account, you can track your order and check its status.
Unfortunately, we are not able to make changes to your order, delete an item or change the delivery address. Please contact us via email at arthur@faurelepage.com, or phone us on +33 (0)6 47 32 03 39 and we will do our best to find a solution.
Please enter your email address by clicking the "Get on the Waiting List" button, on the unavailable item’s page. We will send you a message as soon as it is back in stock.
When you pay, a padlock will appear in the browser address bar, indicating that your connection is secure. This means that your bank details are protected.
We accept payments by Visa, Mastercard, American Express, Paypal, ShopPay and Apple Pay. Transactions are in the following currencies : EUR, USD, GBP, JPY, KRW. (The currency is related to your country of shipping and cannot be chosen).
If your payment is declined, please contact your bank. Note that your bank may send you a 3D secure code to verify your identity and confirm your purchase. If this code is not entered, your order will not be verified and therefore will not be processed.
The estimated delivery time for any order placed before 1 pm on a weekday is about 4 working days, depending on the delivery zone.
Items purchased online can be delivered to 140 countries worldwide. The list of countries that Fauré Le Page delivers to can be found in the "General Terms and Conditions of Sale" .
All taxes and duties are collected at checkout.
Contact us by emailing arthur@faurelepage.com or phone us on +33 (0)6 47 32 03 39. Don't forget to tell us your tracking number.
Follow these 5 tips to prolong the life of your bag:
  • Avoid exposing your bag to sunlight, heat sources, or wet weather for any length of time.
  • Keep your bag away from anything greasy, and from cosmetics and hand sanitiser.
  • When you are not using your bag, fill it with tissue paper to preserve its shape and store it in its felt dust bag.
  • Does your bag need a refresh or repair? Our workshop is delighted to offer you its services.
  • If you would like more specific guidance, please write to us at arthur@faurelepage.com

If you wish to have your bag restored after long use or if it meets with a mishap, please let us know. Our workshop is available to carry out restoration and repair services.

Fauré Le Page pledges to exchange any item within 30 days of your order confirmation, if you are not fully satisfied with the item. You may return your item using the return form. When we receive your product, we will refund you the value of your product (except taxes and duties) so you can place another order.

Special orders with customized items based on the customer's specifications or clearly personalized cannot be returned. However, in such case, legal guarantees established at article 12 of the General Terms and Conditions of Sale are still valid.

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can select your item from your account at faurelepage.com under My Account / My Orders, or contact us at arthur@faurelepage.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You may also send your items to the following address :


FAURE LE PAGE MAROQUINIER
SC2 FRANCE
ZAC D'ARVIGNY
104 rue Denis Papin
77 550 MOISSY CRAMAYEL
FRANCE


Items sent back to us without first requesting a return will not be accepted.

Returns from outside the European Union must include the mention "Customer Return" on their customs declaration. We advise you use the same carrier as the one who delivered your package in the first place, and that the return be free of charge at its reception. We will never accept returns if there are remaining charges to be paid.

If the above conditions are met, in the event of a refund request, the price of the Item(s) and the delivery costs, shall be refunded by crediting the Customer's bank account, at the latest within fourteen (14) days following receipt by Fauré Le Page of said Items. However, the taxes and duties are non-refundable.

For special orders of Personalized Items made to Customer specifications or clearly personalized, no returns or refunds can be made. However, the Customer shall continue to benefit from the legal guarantees provided for in Article 12 of the GT&Cs.

In accordance with our General Terms and Conditions of Sale, Fauré Le Page will not issue a refund for any item that is returned after the deadline, incomplete (e.g. missing accessories), damaged, or soiled. Orders with charges to be paid upon reception of the package will be automatically declined.

Refunds are issued within 14 working days of receipt and inspection of the item(s) returned.

We take the upmost care in crafting our Scale (Ecailles) canvas, selecting leathers and creating our collections. In the exceptionally rare event that you encounter a manufacturing defect, please report the issue to us via email at arthur@faurelepage.com and attach photos of your item. We will get back to you as soon as possible.

To check whether items are available, please contact the nearest store using the contact form on the store webpage.

Subscribe to our newsletter using the subscription field at the bottom of the page on our site.

To cancel your subscription, click on the unsubscribe link included at the bottom of each newsletter, or write to arthur@faurelepage.com. You will receive a message confirming that you have been successfully unsubscribed.

A selection of designs from Fauré Le Page is available on the website, some of which may be purchased online. Please visit one of our stores to view all of our collections.

If available, you can make a personal shopping appointment in-store by using the contact form on the store webpage.

You can find a selection of items available for sale online at www.faurelepage.com. We deliver to over 140 countries worldwide. Visit one of our stores to view all of our collections.