Is it possible to exchange an item?

Fauré Le Page does not offer direct exchanges. If an item does not fully satisfy you, you can request a return within 30 days of receiving your order via our dedicated portal. Once the product is returned, we will process a refund (excluding tax and customs fees). You can then place a new order for the desired item.

For special orders of personalized items made according to customer specifications or highly customized, no return or refund is possible. However, the customer continues to benefit from the legal guarantees provided in Article 12 of the Terms and Conditions of Sale.