Frequently Asked Questions

We provide the return label, but it is the customer's responsibility to drop off the package at a DHL service point or to contact DHL directly to schedule a pickup. You can check the DHL website to locate a service point.

No, due to strict regulations and the unique nature of these pieces, sales of exotic leather products are final and cannot be returned or exchanged.

The estimated delivery time for any order placed before 1 PM on weekdays is approximately 5 business days, depending on the delivery area. Please note that customs procedures may sometimes delay delivery. It is therefore important to follow the information provided by the carrier to stay informed about the progress of your order.

The PayPal 4-installment payment option is available to residents of the following countries: France, Germany, Italy, Spain, United States (with some state exceptions), Australia.

Klarna is available for the following countries: Germany, Belgium, Spain, Finland, France, Italy, Netherlands.

For your protection, our payment system may trigger an alert. We request a photo ID and, if necessary, a document verifying your billing address to complete the verification. All documents are handled confidentially and are deleted once the order has been processed.

For online orders, VAT refunds are not possible. Only purchases made in person at our stores in France may be eligible for tax-free shopping.

You can place your order as a guest. By choosing this option, you will not have access to a customer account and will need to track your order via the shipping email.
You can decide, at any time, to create your account using the email address used for your order. You will then have access to your past order history associated with that same email address.

You can manage the use of your data directly from your customer account. To do so:

1. Log in to your account.

2. Go to the "My Profile" section.

3. In the "Marketing" section, select "I refuse the use of my email address and data for marketing purposes."

4. Click "Save" to confirm your choice.

Your decision will be applied immediately, and your data will not be used for commercial purposes.

You can also request this change by email at arthur@faurelepage.com

Creating your account allows you to track your online order directly and access your purchase history and personalized offers. You will also be able to manage your personal information.

To change the language of your newsletters, simply:

1. Log in to your customer account.

2. Go to the "My Profile" section.

3. In the "language choice for communications you will receive" section, select French or English.

4. Save your changes.

You will then receive all communications in the chosen language.

You can also request the change by email at arthur@faurelepage.com.

Please make sure you are logged in with the same email address on which you received your invitation to the exclusive pre-sale. Access is personal and will not work with a different email address.

Online offers are valid exclusively for purchases made on our official online store. In-store offers are only valid at participating retail locations.

Unless otherwise stated, offers can be combined with other advantages or benefits.

We invite you to subscribe to our newsletter via the footer of our website or through your customer account, and to follow our official channels, so that you can be among the first to discover our latest offers and exclusive campaigns.

Offers are valid only during the defined periods and cannot be applied retroactively.

Items made from exotic skins follow a special after-sales service process. After purchase, our team will contact you automatically to explain the procedures and ensure personalized follow-up.

Yes, each piece made from exotic skin comes with a CITES certificate (Convention on International Trade in Endangered Species of Wild Fauna and Flora), guaranteeing its authenticity and compliance with international regulations.

Each year, Maison Fauré Le Page unveils two main collections: Spring/Summer and Autumn/Winter. Some pieces are offered in limited editions, and exclusives may also be added to the website throughout the year.

Items in limited editions from past collections are not available for special order.

The authentication of our pieces can only be carried out in person, at one of our official boutiques.

Please note that presenting proof of purchase is essential to benefit from our after-sales services. These services are exclusively reserved for items purchased in our official boutiques or on our website, to guarantee the authenticity and quality of the products handled.

Fauré Le Page creations are designed in Paris and manufactured in France, Spain, and Italy, in workshops selected for their excellence and artisanal expertise. Each piece is crafted with the utmost care.

Screen printing is a demanding printing technique that involves applying inks successively, pigment by pigment, through a fabric stretched over a frame, following a highly precise pattern. At Fauré Le Page, each ink pass, five in total, requires millimeter-perfect adjustments to reveal the brilliance of our scales and the depth of our pigments. This technique allows for vivid, intense colors and brings our creations to life on various materials. A legacy of craftsmanship, screen printing exemplifies our commitment to precision and our dedication to transmitting exact gestures, serving a timeless style.

Our canvases are the result of exclusive craftsmanship. Woven from cotton and linen threads, they are then coated to increase durability and flexibility. It is on this canvas that our signature scale pattern is applied with precision using screen printing, carried out in France.

Click on Forgot Password, then enter your email address and confirm.
We will send you an email to reset your password if we have found an account linked to your email.
If you did not receive a password reset email, please check that the email address you entered is associated with an existing account.

In the "My Orders" section of your account, you can track your order and check its status.

Once the order has been prepared for shipment, unfortunately we can no longer cancel or modify it.
If you wish to return an item, you can do so within 30 days of receipt via the “My Account / My Orders” section on our website or directly through our returns portal.

Yes, your payment is fully secure. All transactions are encrypted and processed by our certified payment providers (such as Shopify Payments, PayPal, or your bank), in accordance with international security standards (PCI DSS). Your banking information is never shared with Fauré Le Page nor stored on our servers.

We accept Visa, Mastercard, American Express, PayPal, ShopPay, Apple Pay, Klarna, and PayPal 4x interest-free.
Transactions are accepted in the following currencies: EUR, USD, GBP, JPY, and KRW (the currency depends on your delivery country).

The estimated delivery time for any order placed before 1:00 PM on weekdays is approximately 5 business days, depending on the delivery area. Please note that customs procedures may sometimes delay delivery. It is therefore important to follow the information provided by the carrier to stay informed about the progress of your order.

Items purchased online are delivered to 140 countries worldwide:

Americas:
Antigua and Barbuda (USD)
Argentina (USD)
Bahamas (USD)
Barbados (USD)
Belize (USD)
Canada (USD)
Chile (USD)
Dominica (USD)
United States (USD)
Grenada (USD)
Guadeloupe (EUR)
Guatemala (USD)
Guyana (USD)
French Guiana (EUR)
Greenland (EUR)
Honduras (USD)
Jamaica (USD)
Martinique (EUR)
Mexico (USD)
Panama (USD)
Paraguay (USD)
Peru (USD)
Dominican Republic (USD)
Suriname (USD)
Trinidad and Tobago (USD)

Europe:
Albania (EUR)
Germany (EUR)
Andorra (EUR)
Armenia (EUR)
Austria (EUR)
Belgium (EUR)
Bosnia and Herzegovina (EUR)
Bulgaria (EUR)
Cyprus (EUR)
Croatia (EUR)
Denmark (EUR)
Spain (EUR)
Estonia (EUR)
Finland (EUR)
France (EUR)
Georgia (EUR)
Gibraltar (EUR)
Greece (EUR)
Guernsey (EUR)
Hungary (EUR)
Faroe Islands (EUR)
Ireland (EUR)
Iceland (EUR)
Italy (EUR)
Jersey (EUR)
Kosovo (EUR)
Latvia (EUR)
Liechtenstein (EUR)
Lithuania (EUR)
Luxembourg (EUR)
North Macedonia (EUR)
Malta (EUR)
Moldova (EUR)
Monaco (EUR)
Norway (EUR)
Netherlands (EUR)
Poland (EUR)
Portugal (EUR)
Czech Republic (EUR)
Romania (EUR)
United Kingdom (GBP)
San Marino (EUR)
Serbia (EUR)
Slovakia (EUR)
Slovenia (EUR)
Sweden (EUR)
Switzerland (EUR)
Vatican City (EUR)

Middle East:
Saudi Arabia (USD)
Bahrain (USD)
United Arab Emirates (USD)
Israel (USD)
Jordan (USD)
Kuwait (USD)
Lebanon (USD)
Qatar (USD)
Turkey (EUR)
Oman (USD)

Asia / Oceania:
Australia (USD)
Brunei (USD)
Cambodia (USD)
China (USD)
South Korea (KRW)
Fiji (USD)
Hong Kong SAR (USD)
Japan (JPY)
Macao SAR (USD)
Malaysia (USD)
Niue (EUR)
Nauru (USD)
New Zealand (USD)
Papua New Guinea (USD)
Samoa (USD)
Singapore (USD)
Taiwan (USD)
Thailand (USD)
Tonga (USD)
Vietnam (USD)

Africa:
South Africa (USD)
Algeria (USD)
Benin (USD)
Botswana (USD)
Burkina Faso (USD)
Burundi (USD)
Cameroon (USD)
Cape Verde (USD)
Ivory Coast (USD)
Djibouti (USD)
Egypt (USD)
Gabon (USD)
Gambia (EUR)
Ghana (USD)
Equatorial Guinea (USD)
Kenya (USD)
Lesotho (USD)
Madagascar (USD)
Malawi (USD)
Morocco (EUR)
Mauritius (EUR)
Mauritania (USD)
Mayotte (EUR)
Mozambique (USD)
Namibia (USD)
Réunion (EUR)
Rwanda (USD)
São Tomé and Príncipe (USD)
Senegal (EUR)
Seychelles (USD)
Sierra Leone (USD)
Tanzania (USD)
Togo (USD)
Tunisia (USD)
Zambia (USD)

Depending on the legislation in the chosen delivery country, customs duties and taxes may apply. At Fauré Le Page, these potential fees are calculated and collected directly at the time of your order payment. Thus, no additional amount will be requested upon delivery: your order will arrive with no unexpected charges.

Sometimes DHL Express may require additional information or documents from the recipient to proceed with customs clearance. We invite you to contact them first.
If your package remains stuck, please write to us at arthur@faurelepage.com
 or call us at +33 (0)6 47 32 03 39, providing your tracking number.

Follow these 5 tips to prolong the life of your bag:

• Avoid exposing your bag to sunlight, heat sources, or wet weather for any length of time.
• Keep your bag away from anything greasy, and from cosmetics and hand sanitiser.
• When you are not using your bag, fill it with tissue paper to preserve its shape and store it in its felt dust bag.
• Does your bag need a refresh or repair? Our workshop is delighted to offer you its services.
• If you would like more specific guidance, please write to us at arthur@faurelepage.com or visit our Care page

If you need to refresh or repair your bag after a long period of use or an accident, do not hesitate to contact us at arthur@faurelepage.com. Our workshop will be happy to offer you its services.

Fauré Le Page does not offer direct exchanges. If an item does not fully satisfy you, you can request a return within 30 days of receiving your order via our dedicated portal. Once the product is returned, we will process a refund (excluding tax and customs fees). You can then place a new order for the desired item.

For special orders of personalized items made according to customer specifications or highly customized, no return or refund is possible. However, the customer continues to benefit from the legal guarantees provided in Article 12 of the Terms and Conditions of Sale.

You have 30 days from the receipt of your order to submit your online return request. Items to be returned must be sent in their original condition and packaging, unused, with their tags and purchase invoice.

To register your return, please use our dedicated form. This portal will provide you with the shipping label and, if applicable, the necessary customs documents.

No parcel returned without a prior request made through this form will be accepted.

For returns from countries outside the European Union, the customs declaration attached to the parcel must clearly state that it is a customer return. We recommend using the carrier that handled your original delivery and ensuring that no fees are applied upon receipt. Any parcel subject to fees will be automatically refused.

If the above conditions are met, the refund of the invoiced price of the returned items, as well as the shipping costs paid during the initial order, will be made by credit to the Client’s bank account within a maximum of fourteen (14) days following receipt by Fauré Le Page. Taxes and customs duties paid at the time of the initial order are non-refundable.

Customized items, as well as those made of exotic leathers, cannot be returned or refunded. However, the Client still benefits from the legal guarantees provided for in Article 12 of the General Terms and Conditions of Sale.

In accordance with our General Terms and Conditions of Sale, Fauré Le Page will not issue a refund for any item that is returned after the deadline, incomplete (e.g. missing accessories), damaged, or soiled. Orders with charges to be paid upon reception of the package will be automatically declined.

Refunds are issued within 14 working days of receipt and inspection of the item(s) returned.

We take the upmost care in crafting our Scale (Ecailles) canvas, selecting leathers and creating our collections. In the exceptionally rare event that you encounter a manufacturing defect, please report the issue to us via email at arthur@faurelepage.com and attach photos of your item. We will get back to you as soon as possible.

We invite you to consult our store locator to find the complete list of Fauré Le Page boutiques. To check the availability of an item in-store, you can contact the boutique directly. You can also contact our Fauré Le Page advisors at arthur@faurelepage.com

Subscribe to our Newsletter at the footer of our website or directly through your customer account.

To exercise your right of withdrawal, Fauré Le Page includes an unsubscribe link in the footer of each newsletter.
You can also exercise this right by writing to arthur@faurelepage.com
 or directly through your customer account under the “My Profile” tab.
You will then receive a confirmation of your unsubscription.

All collections are available on the website while stocks last.

An appointment is not necessary. But if you need information about a specific item, you can call our stores or visit them directly if you wish.

All collections are available on the website. If you want to visit a physical store, you can consult our store locator.