Frequently Asked Questions

Import duties and taxes may apply upon receipt of international orders.

These duties & taxes are beyond Global-E’s control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:

Country/location of origin of the purchased product

Local VAT rates

Local import taxes

It will be your responsibility to pay these charges if and when asked to by your local authorities.

Global-E’s guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!

All you need to do is prepay the duties at the checkout.

If prepayment is supported for your order, then you will be quoted as follows:

“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”

Select this option if you wish to prepay duties & taxes.

Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

Please note that any inspections and fees applied on imports to your country/location are beyond Global-E’s control, should you decide not to prepay your taxes during checkout.

We accept all major debit and credit cards such as Visa, MasterCard, American Express.

During the checkout process, the supported payment methods are displayed on screen.

To track your order, please use the tracking portal

If you prepaid your duties & taxes at checkout, your order is covered by Global-E’s ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.

a) If you have not paid the invoice for additional charges, please do not – please contact Fauré Le Page customer service and they will handle the issue directly with Global-E and the shipping partner.

b) If you have paid this invoice, please send us a copy of the receipt and contact Fauré Le Page customer service; they will coordinate with Global-E to issue a full refund.

International orders are subject to Global-e’s terms of sale, while still respecting your local consumer rights, which remain applicable under your country’s legislation.

Global-e is the service that allows us to deliver your orders worldwide with ease. It handles currency conversion, taxes, and international shipping.